Troubleshooting and Optimization
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      1. ScreenBeam Retail Knowledge Base
      2. General FAQ's
      3. Troubleshooting and Optimization

      Why is my MoCA network speed slower than expected?

      Slower speeds can be caused by several things.  

      1. Check the version of MoCA on your existing router or modem. when you mix different versions, the MoCA devices will have to work at the slowest speed.
        1. Most end-users will never need to change the configuration settings on the ECB. This is because the ECB does not require its IP address to match your current network. The 192.168.144.200 default IP is only used to access the GUI (Graphical User Interface) of the device. It is not used to pass network traffic at all. This device should be a plug-and-play device. The only time you will need to change any of the settings in the GUI is if you are mixing our device with that of another manufacturer. If this is the case, we recommend you get in touch with us to see what settings might need to be changed. The ECB is already set with the best possible setting to work with the other MoCA devices ScreenBeam sells. 

       

      NOTE: These instructions assume the following. 

      • You know how to set a static IP address on your computer. 
      • You have not changed the default IP address of the ECB.
      • You have not changed the default password. 
      • You know how to log into your device. 
      • You know how to set a static IP address on your computer or laptop. 
      • You know how to connect an Ethernet cable from your Computer/Laptop directly into the Ethernet port of the ECB. 
      • You have the power adaptor in to the ECB. 

      WARNING: Do not have a coax cable connected to the ECB. We only want to change the configuration of one ECB at a time. Since they all share the same default IP address of 192.168.144.200, we need to make sure which one we are connected to.  

      1. Open a web browser and type in 192.168.144.200 into the address bar and press "Enter". 
      2. You should see the login screen below. 
      3. Since this device was also sold by our sister company, Actiontec, there may be some variations in the default password. The easiest way to tell what the default password might be is by looking at the company name on the device. 
      4. If your device says Actiontec ECB, the default user name and password will be "actiontec" without the quotes. 
      5. If your device says ScreenBeam ECB, the default password will be "screenbeam" without the quotes 
      6. No matter which company made your device, the default user name will always be "admin" without the quotes. 
      7. Click "Sign In." 
      8. If the login prompt returns, that means you have entered the wrong username and or password and will have to try again.  
      9. If you have tried both password combinations, you may need to restore this unit to factory defaults. 

       

      NOTES:

      • The username cannot be changed. 
      • Having too much noise on the coax line can also cause interference.
        • This is caused by not using a PoE filter 
        • Bad coax connectors 
        • Failing or bad amplifiers for your cable service. 
      • Ethernet drivers are not up to date on your computers. 
      • Not having the most current firmware on your MoCA device.