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Why can't I find my device listed here?

  1. One of the reasons you might not find your device listed here is that you are not looking at the correct Model number. Below are a few pictures of the FCC stickers, where you will find the right model number. ECB fcc sticker with model number highlightedfcc-withmodelnumber
  2. Devices like the SBWD100A,  SBWD100B, MWTV2, USB Transmitter,  ECB6200 H/W: Rev 2a-2c,  ScreenBeam Mini, and Mini 2 are all considered End of Life and End of Support, so you will find those in our End of Life Section. Our agents are no longer trained to support those devices as they are no longer compatible with today's operating systems. 
  3. Also, this support page is only for our retail products. If you are looking for support for our commercial products, please use this link to our commercial support page. Below is one of their FCC Stickers. fcc-model number