--- title: Why can't I find my device listed here? description: Finding your model numbers --- [Skip to content](https://residential.screenbeam.com/support/why-cant-i-find-my-device-listed-here#main-content) [![ScreenBeam logo](https://residential.screenbeam.com/hs-fs/hubfs/ScreenBeamLogo-8in-3-1.webp?width=180&height=22&name=ScreenBeamLogo-8in-3-1.webp)](https://www.screenbeam.com/) Open main navigation Close main navigation - [Open Ticket](https://helpdesk.screenbeam.com/ticket) [Open Ticket](https://helpdesk.screenbeam.com/ticket?hsLang=en) How can we help? - There are no suggestions because the search field is empty. 1. [ScreenBeam Retail Knowledge Base](https://residential.screenbeam.com/support?hsLang=en) 2. [General FAQ's](https://residential.screenbeam.com/support/general-faqs?hsLang=en) 3. [Troubleshooting and Optimization](https://residential.screenbeam.com/support/general-faqs?hsLang=en#troubleshooting-and-optimization) # Why can't I find my device listed here? 1. One of the reasons you might not find your device listed here is that you are not looking at the correct Model number. Below are a few pictures of the FCC stickers, where you will find the right model number. ![ECB fcc sticker with model number highlighted](https://residential.screenbeam.com/hs-fs/hubfs/Knowledge%20Base/fcc-hw4a-modelnumber.png?width=354&height=274&name=fcc-hw4a-modelnumber.png)![fcc-withmodelnumber](https://residential.screenbeam.com/hs-fs/hubfs/Knowledge%20Base/fcc-withmodelnumber.png?width=323&height=114&name=fcc-withmodelnumber.png) 2. Devices like the SBWD100A,  SBWD100B, MWTV2, USB Transmitter,  ECB6200 H/W: Rev 2a-2c,  ScreenBeam Mini, and Mini 2 are all considered End of Life and End of Support, so you will find those in our [End of Life Section](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en). Our agents are no longer trained to support those devices as they are no longer compatible with today's operating systems. 3. Also, this support page is only for our retail products. If you are looking for support for our commercial products, please use this link to our [commercial support page](https://commercial.screenbeam.com/en/support?hsLang=en). Below is one of their FCC Stickers. ![fcc-model number](https://residential.screenbeam.com/hs-fs/hubfs/Knowledge%20Base/fcc-model%20number.png?width=343&height=297&name=fcc-model%20number.png)   - [General FAQ's](https://residential.screenbeam.com/support/general-faqs?hsLang=en#main-content) - [Installation and Configuration](https://residential.screenbeam.com/support/general-faqs?hsLang=en#installation-and-configuration) - [Troubleshooting and Optimization](https://residential.screenbeam.com/support/general-faqs?hsLang=en#troubleshooting-and-optimization) - [Hardware and Compatibility](https://residential.screenbeam.com/support/general-faqs?hsLang=en#hardware-and-compatibility) - [Advanced Features](https://residential.screenbeam.com/support/general-faqs?hsLang=en#advanced-features) - [Maintenance and Updates](https://residential.screenbeam.com/support/general-faqs?hsLang=en#maintenance-and-updates) - [Understanding MoCA](https://residential.screenbeam.com/support/general-faqs?hsLang=en#understanding-moca) - [Purchasing](https://residential.screenbeam.com/support/general-faqs?hsLang=en#purchasing) - [Customization and Scalability](https://residential.screenbeam.com/support/general-faqs?hsLang=en#customization-and-scalability) - [Security and Privacy](https://residential.screenbeam.com/support/general-faqs?hsLang=en#security-and-privacy) - [ECB7250](https://residential.screenbeam.com/support/ecb7250?hsLang=en) - [ECB6250](https://residential.screenbeam.com/support/ecb6250?hsLang=en) - [ECB6200](https://residential.screenbeam.com/support/ecb6200?hsLang=en) - [End of Life Products](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en#main-content) - [MyWirelessTV 2 - Wireless HD Transmitter & Receiver Kit](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en#mywirelesstv-2-wireless-hd-transmitter-receiver-kit) - [MyWirelessTV 3 - 4K Wireless HD Connection Kit](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en#mywirelesstv-3-4k-wireless-hd-connection-kit) - [ScreenBeam Mini 2](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en#screenbeam-mini-2) - [ScreenBeam Mini 2 Kit (ScreenBeam Mini 2 & USB Transmitter)](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en#screenbeam-mini-2-kit-screenbeam-mini-2-usb-transmitter) - [ScreenBeam USB Transmitter](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en#screenbeam-usb-transmitter) - [ScreenBeam USB Transmitter 2](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en#screenbeam-usb-transmitter-2) - [ScreenBeam Wireless Display Receiver](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en#screenbeam-wireless-display-receiver) - [ScreenBeam Wireless Adapter Kit (with The ScreenBeam Display Adapter Receiver & USB Transmitter)](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en#screenbeam-wireless-adapter-kit-with-the-screenbeam-display-adapter-receiver-usb-transmitter) - [ScreenBeam Wireless Adapter Kit (with The ScreenBeam Display Adapter Receiver & USB Transmitter 2)](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en#screenbeam-wireless-adapter-kit-with-the-screenbeam-display-adapter-receiver-usb-transmitter-2) - [ECB2500C - MoCA Network Adapter](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en#ecb2500c-moca-network-adapter) - [ECB5240M - MoCA Network Adapter](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en#ecb5240m-moca-network-adapter) - [ECB6000 - MoCA 2.0 Network Adapter](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en#ecb6000-moca-2-0-network-adapter) - [ECB6200 - Bonded MoCA 2.0 Network Adapter Branded Actiontec](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en#ecb6200-bonded-moca-2-0-network-adapter-branded-actiontec) - [WCB3000N - 802.11n Wireless Network Extender](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en#wcb3000n-802-11n-wireless-network-extender) - [WCB6200Q - 802.11ac Wireless Network Extender](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en#wcb6200q-802-11ac-wireless-network-extender) - [WEB6000Q - 802.11ac Wireless Network Extender With Gigabit Ethernet](https://residential.screenbeam.com/support/end-of-life-products?hsLang=en#web6000q-802-11ac-wireless-network-extender-with-gigabit-ethernet) [![Chill listening crop-3](https://residential.screenbeam.com/hs-fs/hubfs/ScreenBeamLogo-2in.webp?width=194&height=24&name=ScreenBeamLogo-2in.webp "Chill listening crop-3")](http://www.screenbeam.com)   Copyright © 2025, ScreenBeam Inc.