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What should I do if one of my MoCA devices is not detected on the network?

This article will give you some tips to try when you add an addtional MoCA device to an exsisitng work, and the MoCA light is not coming on or if the MoCA light is on and the device connected to it has no internet.

  1. Is the Power light On?
    1. If No,
      1. Try a different power outlet.
      2. Try the power cord from a known working MoCA device to see if the power light comes on. 
      3. If still no power light, replace the MoCA device.
    2. If Yes,
      1. Is it solid?
        1. No
          1. Wait 2 to 5 minutes for it to go solid.
          2. If it never goes solid, replace the MoCA device.
        2. Yes
          1. Go to Step 2
  2. Is the MoCA Light On? (It can be blinking; this is a good sign.)
    1. If No
      1. Power cycle the new MoCA device.
      2. Try a different coax cable. 
      3. Make sure the coax cable is connected securely to the MoCA device and the wall.
      4. Try a different coax jack in that same room.
      5. Try a different coax jack in a different room.
      6. Try switching it with a known working one
      7. Try the reset process on the MoCA device.  
      8. If all these steps fail, replace the MoCA device.
    2. If Yes,
      1. Go to Step 3.
  3. Are one or both of the Ethernet lights on? (It can be blinking; this is a good sign.)
    1. If No,
      1. Try a different Ethernet cable.
      2. Make sure the Ethernet port is turned on on the device plugged into the MoCA device.
      3. Try a different type of device. I.e, if using a TV, try a laptop or computer,  or if using a switch, try a computer or laptop 
        1. If you have tried all of the above and are still not getting any Ethernet lights, replace the MoCA device. 
    2. If Yes,
      1. Make sure the deivce you are using is set to DHCP if that is what your network is set up to use. More Advanced users will use a static IP address setup; they will need to make sure their device is set with the correct IP address. 
      2. If your device is not getting an IP address, please contact us because this is beyond what can be covered in a simple FAQ. 
      3. If your device is getting an IP address from your DHCP server, this is an issue with your device, not the MoCA device. You will need to contact the device manufacturer for more help.