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What should I do if one of my MoCA devices is not detected on the network?

This article will give you some tips to try when you add an addtional MoCA device to an exsisitng work, and the MoCA light is not coming on or if the MoCA light is on and the device connected to it has no internet.

  1. Is the Power light on?

    1. If No,

      1. First, try plugging the MoCA device into a different power outlet to rule out issues with the original socket. If the power light is still off, use the power cord from another MoCA device that you know is working properly to see if the unit powers on. This will help determine if the power cord itself may be faulty. If, after trying a different outlet and a verified working power cord, the power light still does not illuminate, the device may have experienced an internal failure. At this point, we recommend replacing the MoCA device to restore proper functionality to your network.

    2. If Yes,

      1. Is it solid?

        1. No, allow the MoCA device to remain powered on for 2 to 5 minutes, as the power light may take a short period to become solid during initial startup or after being moved to a new location. Watch for any change in the indicator. If the power light does not turn solid after waiting, this typically signals that the device is unable to complete its startup sequence. In this case, the most effective solution is to replace the MoCA device to ensure continued network reliability and performance.

        2. Yes, go to Step 2
  2. Is the MoCA Light On? (It can be blinking; this is a good sign.)

    1. If No

      1. Restart the MoCA device by unplugging it from power, waiting a few seconds, and then plugging it back in. Next, try using a different coaxial cable to eliminate any cable-related issues. Ensure the coaxial cable is firmly connected to both the MoCA device and the wall outlet. If the issue persists, test another coaxial jack within the same room, and if needed, experiment with a jack in a different room to determine if the problem is isolated to a specific outlet. You can also swap the MoCA device with a unit you know is working correctly to further isolate the source of the issue. Additionally, perform a reset on the MoCA device by our reset instructions found here. If the MoCA light still does not appear after all these steps, the device may need to be replaced.

    2. If Yes,
      1. Go to Step 3.
  3. Are one or both of the Ethernet lights on? (It can be blinking; this is a good sign.)

    1. If No,

      Begin by trying a different Ethernet cable to rule out any issues with the current cable. Ensure that the Ethernet port on the connected device is enabled and ready for use. If the Ethernet lights still do not come on, connect a different type of device—such as swapping from a TV to a laptop, or from a network switch to a computer—to see if another device establishes a connection. If you have tried all of these troubleshooting steps and the Ethernet lights remain off, it may indicate a hardware fault with the MoCA device. In this case, replacing the MoCA device is recommended.

    2.  

      If Yes,

      Confirm that your device is configured to use DHCP if that matches your current network setup. Advanced users who utilize a static IP configuration should double-check that the device has the correct IP address settings. If your device is unable to obtain an IP address, please reach out to our support team for assistance, as this situation goes beyond the scope of a standard FAQ. If the device is receiving an IP address from the DHCP server but remains unable to connect, the issue likely lies with the device itself rather than the MoCA adapter. We recommend contacting the manufacturer of your device for further troubleshooting and support.

  4. If none of these steps resolve the issue, please submit a support ticket and include details on the troubleshooting actions you have already taken. Our support team will review your information and provide additional guidance to help you get your MoCA device working reliably.