What are some common issues? What should I do to fix them?
Below are some of the most common issues we see our customers having and here are some steps you can try to resolve thoise issues on your own.
- Unable to connect to the network
- If the Power and Coax lights are lit on all your ECB devices, then your ECBs are working correctly, and you will need to troubleshoot your device
- Check the current firmware version for your ECB
- This information will be found on the product page on screenbeam.com
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- No Power Light
- Plug the device directly into the outlet, bypassing any surge protectors
- Try a different outlet
- Check the fuse for that outlet
- If you have a second ECB, try a different Power supply
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- No Coax light
- Try connecting to a different coax outlet, maybe one in the same room as your existing router or modem
- Try a different coax cable
- Remove splitter (if using)
- Make sure all splitters meet the correct requirements
- Verify all cables are securely connected.
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- No Ethernet Light
- You can try a different device with an Ethernet connection to rule out the Ethernet port on the MoCA device
- If you do not get any Ethernet lights on the MoCA device.
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- Try a different Ethernet cable.
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- Make sure the Ethernet port is enabled on your device.
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- If there are still no lights, the device may be defective and needs to be replaced.