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What are some common issues? What should I do to fix them?

Below are some of the most common issues we see our customers having and here are some steps you can try to resolve thoise issues on your own.

  • Unable to connect to the network 
    • If the Power and Coax lights are lit on all your ECB devices, then your ECBs are working correctly, and you will need to troubleshoot your device 
    • Check the current firmware version for your ECB
      • This information will be found on the product page on screenbeam.com
      • No Power Light  
        • Plug the device directly into the outlet, bypassing any surge protectors 
        • Try a different outlet 
        • Check the fuse for that outlet 
        • If you have a second ECB, try a different Power supply 
              • No Coax light 
                • Try connecting to a different coax outlet, maybe one in the same room as your existing router or modem  
                • Try a different coax cable  
                • Remove splitter (if using)  
                • Make sure all splitters meet the correct requirements 
                • Verify all cables are securely connected. 
                      • No Ethernet Light 
                        • You can try a different device with an Ethernet connection to rule out the Ethernet port on the MoCA device  
                          • Such as a laptop.
                        • If you do not get any Ethernet lights on the MoCA device.  
                              • Try a different Ethernet cable.  
                              • Make sure the Ethernet port is enabled on your device.  
                              • If there are still no lights, the device may be defective and needs to be replaced.