What are some common issues? What should I do to fix them?

Below are some of the most common issues we see our customers having and here are some steps you can try to resolve thoise issues on your own.

• Unable to connect to the network 
  • If the Power and Coax lights are lit on all your ECB devices, then your ECBs are working correctly, and you will need to troubleshoot your device 
  • Check the current firmware version for your ECB
    • This information will be found on the product page on screenbeam.com

• • No Power Light  
    • Plug the device directly into the outlet, bypassing any surge protectors 
    • Try a different outlet 
    • Check the fuse for that outlet 
    • If you have a second ECB, try a different Power supply 

• • No Coax light 
    • Try connecting to a different coax outlet, maybe one in the same room as your existing router or modem  
    • Try a different coax cable  
    • Remove splitter (if using)  
    • Make sure all splitters meet the correct requirements 
    • Verify all cables are securely connected. 

• • No Ethernet Light 
    • You can try a different device with an Ethernet connection to rule out the Ethernet port on the MoCA device  
      • Such as a laptop.
    • If you do not get any Ethernet lights on the MoCA device.  

• • • • Try a different Ethernet cable.  

• • • • Make sure the Ethernet port is enabled on your device.  

• • • • If there are still no lights, the device may be defective and needs to be replaced.