ScreenBeam Retail Knowledge Base

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ScreenBeam Retail Knowledge Base

General FAQ's

General FAQ's

General FAQs about all of our ECB products from troubleshooting to basic information

Installation and Configuration

How do I connect the MoCA device to my existing router or modem?

What are the requirements for setting up multiple MoCA devices?

Can I use MoCA devices on separate floors of my house?

How do I configure MoCA 2.5 versus MoCA 2.0?

How do I verify if the MoCA connection is established between devices?

Does the length of my coaxial cables affect MoCA performance?

Do MoCA devices need to be powered on all the time?

Does using MoCA increase my electricity usage significantly?

Can I move my MoCA device to another room without reconfiguring it?

How far can MoCA signals travel over coaxial cables?

What is the maximum distance between devices?

Will MoCA work if I have multiple internet service providers or split signals?

What should I do if my coaxial wiring is old or damaged?

How do I change my IP Address?

How do I add additional ECB devices?

How to set your ECB to DHCP to obtain an automatic IP address from your home router.

How do I change the static IP address of the ECB?

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Troubleshooting and Optimization

Why is my MoCA network speed slower than expected?

What should I do if one of my MoCA devices is not detected on the network?

How do I determine which device is which in the PHY Rates page?

How can I test the connection quality between MoCA nodes?

Why is my MoCA connection intermittently dropping?

How do I address interference issues in my MoCA network?

How do I access the GUI of the ECBs?

When I try to connect my MoCA device I lose my internet and/or TV service. Why?

How can I test the MoCA adapters for functionality?

Why is there no internet connection after I installed MoCA devices?

What should I do if the MoCA device does not connect to my MoCA-ready router/gateway?

Can MoCA function properly if I have multiple splitters in my network?

Why does connecting the ECB cause internet disconnections?

How to confirm if the issue is caused by a MoCA-DOCSIS frequency conflict?

If the ISP refuses to adjust DOCSIS frequencies, what are the user’s options?

Can the ECB’s MoCA frequency be manually adjusted to avoid interference?

Will ScreenBeam release MoCA devices with customizable frequency bands in the future?

What are some common issues? What should I do to fix them?

Why am I getting an invalid IP address error on my device?

How do I contact support?

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Hardware and Compatibility

Does my ISP-provided router support MoCA? How can I check?

Can MoCA devices coexist with my existing cable TV service?

How do I use MoCA devices with a coaxial splitter?

Are MoCA devices from different brands compatible with each other?

Why does my MoCA device stop working after connecting it to a specific modem or TV?

Why can’t I connect my MoCA device to my Xfinity gateway?

What are the splitter requirements?

Is MoCa 2.5 backwards compatible to MoCa 2.0, 1.1 or 1.0?

Is it safe to use MoCA devices with multiple TVs or streaming boxes connected?

Can MoCA devices be used alongside a mesh Wi-Fi system?

Does MoCA support IPv6?

Can the different model numbers of ScreenBeam ECBs line be mixed together?

Are the MoCA adapters compatible with DirecTV or Dish Network?

Can I use MoCA devices in conjunction with fiber optic internet?

Can the MoCA 2.5 adapters be connected using Eero 6?

Does your device support jumbo frames or what is the largest packet size it supports?

Will the ECB work with the Xfinity XB8?

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Advanced Features

How do I configure Quality of Service (QoS) for my MoCA network?

Can I set up a secure MoCA network? How do I enable or disable security?

How can I monitor data transfer rates between MoCA nodes?

Is there a limit to the number of MoCA devices I can add to my network?

How do I configure VLANs on a MoCA network?

What is the MPS button for?

What is MoCA privacy?

How do i change the GUI administration password?

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Maintenance and Updates

How often should I update the firmware of my MoCA devices?

How can I reset my MoCA device to factory settings?

Are there diagnostic tools available for MoCA devices?

How do I upgrade my existing MoCA setup for better performance?

My MoCA devices have the same model number but different firmware versions, what should I do?

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Understanding MoCA

What is MoCA, and how does it work?

Why should I use MoCA instead of a Wi-Fi extender or mesh network?

Can MoCA improve the speed and reliability of my home internet?

What are the advantages of using MoCA for gaming or streaming?

Does MoCA work with my home’s existing coaxial wiring?

What is the difference between Bonded and Non-Bonded MoCA adapters?

What is the maximum bandwidth supported by MoCA 2.5?

How do I troubleshoot issues with signal loss over long coaxial runs?

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Purchasing

How many MoCA devices do I need to cover my entire home?

Do I need a professional to install MoCA devices, or can I do it myself?

What cables or accessories are required to set up MoCA devices?

How can I confirm if my home’s coaxial cables are compatible with MoCA?

Can I use MoCA devices if my home doesn’t have a coaxial outlet in every room?

How many MoCA devices can I have connected to my home network?

Are there mobile apps available to monitor and manage my MoCA devices?

Does the device come with a warranty? How do I claim it if needed?

How to prevent similar issues when purchasing MoCA devices in the future?

RMA Return Address

Where can I find the documentation for my device?

Is there a recommendation for a surge protector that works with the ECB?

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Customization and Scalability

Can I prioritize certain devices on a MoCA network?

Can MoCA devices be integrated into a smart home system?

Security and Privacy

Are MoCA connections encrypted?

How can I prevent unauthorized devices from accessing my MoCA network?

Can MoCA devices pose any security risks to my home network?

How do I set up MPS?