General FAQ's
General FAQs about all of our ECB products from troubleshooting to basic information
Installation and Configuration
- How do I connect the MoCA device to my existing router or modem?
- What are the requirements for setting up multiple MoCA devices?
- Can I use MoCA devices on separate floors of my house?
- How do I configure MoCA 2.5 versus MoCA 2.0?
- How do I verify if the MoCA connection is established between devices?
- Does the length of my coaxial cables affect MoCA performance?
- Do MoCA devices need to be powered on all the time?
- Does using MoCA increase my electricity usage significantly?
- Can I move my MoCA device to another room without reconfiguring it?
- How far can MoCA signals travel over coaxial cables?
- What is the maximum distance between devices?
- Will MoCA work if I have multiple internet service providers or split signals?
- What should I do if my coaxial wiring is old or damaged?
- How do I change my IP Address?
- How do I add additional ECB devices?
- How to set your ECB to DHCP to obtain an automatic IP address from your home router.
- How do I change the static IP address of the ECB?
Troubleshooting and Optimization
- Why is my MoCA network speed slower than expected?
- What should I do if one of my MoCA devices is not detected on the network?
- How do I determine which device is which in the PHY Rates page?
- How can I test the connection quality between MoCA nodes?
- Why is my MoCA connection intermittently dropping?
- How do I address interference issues in my MoCA network?
- How do I access the GUI of the ECBs?
- When I try to connect my MoCA device I lose my internet and/or TV service. Why?
- How can I test the MoCA adapters for functionality?
- Why is there no internet connection after I installed MoCA devices?
- What should I do if the MoCA device does not connect to my MoCA-ready router/gateway?
- Can MoCA function properly if I have multiple splitters in my network?
- Why does connecting the ECB cause internet disconnections?
- How to confirm if the issue is caused by a MoCA-DOCSIS frequency conflict?
- If the ISP refuses to adjust DOCSIS frequencies, what are the user’s options?
- Can the ECB’s MoCA frequency be manually adjusted to avoid interference?
- Will ScreenBeam release MoCA devices with customizable frequency bands in the future?
- What are some common issues? What should I do to fix them?
- Why am I getting an invalid IP address error on my device?
- How do I contact support?
Hardware and Compatibility
- Does my ISP-provided router support MoCA? How can I check?
- Can MoCA devices coexist with my existing cable TV service?
- How do I use MoCA devices with a coaxial splitter?
- Are MoCA devices from different brands compatible with each other?
- Why does my MoCA device stop working after connecting it to a specific modem or TV?
- Why can’t I connect my MoCA device to my Xfinity gateway?
- What are the splitter requirements?
- Is MoCa 2.5 backwards compatible to MoCa 2.0, 1.1 or 1.0?
- Is it safe to use MoCA devices with multiple TVs or streaming boxes connected?
- Can MoCA devices be used alongside a mesh Wi-Fi system?
- Does MoCA support IPv6?
- Can the different model numbers of ScreenBeam ECBs line be mixed together?
- Are the MoCA adapters compatible with DirecTV or Dish Network?
- Can I use MoCA devices in conjunction with fiber optic internet?
- Can the MoCA 2.5 adapters be connected using Eero 6?
- Does your device support jumbo frames or what is the largest packet size it supports?
- Will the ECB work with the Xfinity XB8?
Advanced Features
- How do I configure Quality of Service (QoS) for my MoCA network?
- Can I set up a secure MoCA network? How do I enable or disable security?
- How can I monitor data transfer rates between MoCA nodes?
- Is there a limit to the number of MoCA devices I can add to my network?
- How do I configure VLANs on a MoCA network?
- What is the MPS button for?
- What is MoCA privacy?
- How do i change the GUI administration password?
Maintenance and Updates
- How often should I update the firmware of my MoCA devices?
- How can I reset my MoCA device to factory settings?
- Are there diagnostic tools available for MoCA devices?
- How do I upgrade my existing MoCA setup for better performance?
- My MoCA devices have the same model number but different firmware versions, what should I do?
Understanding MoCA
- What is MoCA, and how does it work?
- Why should I use MoCA instead of a Wi-Fi extender or mesh network?
- Can MoCA improve the speed and reliability of my home internet?
- What are the advantages of using MoCA for gaming or streaming?
- Does MoCA work with my home’s existing coaxial wiring?
- What is the difference between Bonded and Non-Bonded MoCA adapters?
- What is the maximum bandwidth supported by MoCA 2.5?
- How do I troubleshoot issues with signal loss over long coaxial runs?
Purchasing
- How many MoCA devices do I need to cover my entire home?
- Do I need a professional to install MoCA devices, or can I do it myself?
- What cables or accessories are required to set up MoCA devices?
- How can I confirm if my home’s coaxial cables are compatible with MoCA?
- Can I use MoCA devices if my home doesn’t have a coaxial outlet in every room?
- How many MoCA devices can I have connected to my home network?
- Are there mobile apps available to monitor and manage my MoCA devices?
- Does the device come with a warranty? How do I claim it if needed?
- How to prevent similar issues when purchasing MoCA devices in the future?
- RMA Return Address
- Where can I find the documentation for my device?
- Is there a recommendation for a surge protector that works with the ECB?